Refund policy

Shopify Refund Policy – Founders Funding Summit Store

This policy explains when you can cancel and get a refund for e-books from The Founders' Library and tickets to the Founders Funding Summit bought from our online store. Everything we sell is digital or an event ticket, so there is nothing to post back to us.

The store is operated by Medigi Limited (company number 11953188), 71-75 Shelton Street, London, WC2H 9JQ. Full details are in The Founders' Library: Terms and Conditions and the Founders Funding Summit Terms and Conditions. Nothing in this policy affects your statutory rights as a consumer.

1. E-books

1.1 Your 14-day right to cancel. If you buy as a consumer, you normally have 14 days to cancel a purchase of digital content. If you cancel before an e-book has been made available to you, we will refund the full price.

1.2 When the right to cancel ends. E-books are supplied immediately. Before you can access them, we ask you to agree that supply starts straight away and to acknowledge that you will lose your right to cancel once the e-book is made available. If you give that consent and acknowledgement, your 14-day right to cancel ends when the e-book is made available to you. We confirm your consent and acknowledgement in your order confirmation email.

1.3 Changing your mind after access. Once an e-book has been made available to you, we cannot offer a refund because you have changed your mind, found it less relevant than you hoped, or no longer need it.

1.4 Faulty e-books. Your rights if an e-book is faulty are not affected. Under the Consumer Rights Act 2015, each e-book must be of satisfactory quality, fit for purpose and as described. If an e-book is faulty, for example the file is corrupted, incomplete or unreadable, or it does not match its description:

we will first replace or repair it, for example by supplying a fresh copy, free of charge and within a reasonable time; and
if we cannot replace or repair it, or the fix does not work within a reasonable time, we will give you a price reduction, which may be a full refund of the price you paid for that e-book.

If a fault appears within six months of supply, it is presumed to have been there when we supplied the e-book, unless we can show otherwise. If an e-book damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or pay you reasonable compensation.

1.5 What is not a fault. Information becoming out of date after the "information current to" date stated in the e-book; a decision you make, or do not make, after reading an e-book; or problems caused by your own device, software or internet connection, or by you altering the file.

2. Summit tickets

2.1 No 14-day cancellation right. Tickets are for an event on a specific date, so the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply.

2.2 If you cancel or cannot attend. Tickets are non-refundable if you cancel, cannot attend or choose not to attend. Future Founders and Founders tickets include immediate access to the full Founders' Library, which is another reason they cannot be refunded in these cases.

2.3 Transfer instead. You can transfer your ticket to someone else by emailing helpdesk@foundersfundingsummit.com at least 24 hours before the summit, with your order number and the new attendee's name, email address and phone number.

2.4 If we cancel the summit or end your booking. If we cancel the summit, or end your booking for any reason other than your own breach of our terms:

Future Founders and Founders tickets: you keep your library access for its full 12 months, and your booking moves to the rescheduled summit or, if only your booking was ended, to our next summit. If no such summit takes place within 12 months of the original date, we will refund the full ticket price within 14 days of the end of that 12-month period.
All other tickets: we will refund the full ticket price within 14 days.

2.5 If we materially change the summit. If we materially change the date, venue or format (for example, from in-person to online), we will email you. By replying within 14 days, or before the summit if sooner, you can keep your booking, transfer your ticket, or:

for Future Founders and Founders tickets, move your booking to our next summit and keep your library access, with a full refund if no such summit takes place within 12 months of the original date; or
for all other tickets, cancel and receive a full refund within 14 days.

If you do not reply, your booking stays in place. Changes to speakers, session timings, content, sponsors or partners are not material changes.

2.6 Other costs and removal. We are not responsible for travel or accommodation costs. No refund is due if we refuse entry or remove you for breaching our Code of Conduct or terms.

3. How to cancel, report a problem or ask for a refund

Email helpdesk@foundersfundingsummit.com with:

your name and the email address you ordered with;
your order number;
the e-book title(s) or ticket concerned; and
if an e-book is faulty, a short description of the problem.

To cancel an e-book within 14 days you do not need to give a reason. You can use this wording if you wish: "I give notice that I cancel my contract for the supply of the following digital content: [title]. Ordered on [date]. Order number: [number]. Name: [your name]."

4. How refunds are paid
Refunds go back to the payment method you used, in pounds sterling, with no fees deducted.
E-book cancellations are refunded within 14 days of you telling us. Refunds for faulty e-books are made within 14 days of us agreeing that you are entitled to one.
Ticket refunds are paid within the timescales in section 2.
Your bank or card provider may take a few extra days to show the money in your account.

If something has gone wrong, please contact us before raising a chargeback with your bank. We can usually sort it out faster directly.

5. Business buyers

If you buy for your business, the 14-day right to cancel and the Consumer Rights Act 2015 do not apply to you. We will still replace any e-book file that is faulty. Your rights are set out in The Founders' Library: Terms and Conditions and the Founders Funding Summit Terms and Conditions.

6. Complaints and contact

If you are unhappy with how we have handled a refund request, email helpdesk@foundersfundingsummit.com. We aim to respond within 10 working days. For independent information about your rights, contact Citizens Advice at citizensadvice.org.uk.

Medigi Limited, 71-75 Shelton Street, London, WC2H 9JQ. Company number 11953188. Registered in England and Wales.